One AI agent that sells, supports, and follows up, on one customer record.
Connect your catalog and the agent recommends, builds the cart, and sends the payment link in the chat. It recovers abandoned checkouts, answers across WhatsApp, Instagram, Facebook, and web, and hands complex chats to your team with the full history.
Trusted by 1,000+ brands in 50+ countries
Shoppers decide in the chat — and scattered tools slow you down.
Online and retail brands lose sales in the gaps between channels, teams, and tools.
Carts are abandoned, and nobody follows up
Shoppers leave at checkout with a question unanswered. Without an automatic follow-up, the sale stays lost.
Slow replies cost sales
After hours, or during a flash sale, chats pile up. Buyers who wait for an answer often buy elsewhere.
Fragmented tools mean fragmented customers
Chat, orders, and marketing sit in separate tools, so no one sees the whole customer and shoppers repeat themselves.
AI that acts, not just replies, from first message to repeat order.
One agent built in AI Studio, working in bitChat, writing to bitCRM. It replaces the patchwork of tools with one agent and one record.
Do you have the black tote in stock? I need it for a gift.
Yes, the black tote is in stock at Rp 450.000. Want me to add it to your cart and send a payment link?
Yes please.
Cart built · payment link sent · order recorded
From first question to checkout, in the same thread.
The agent reads your live catalog from Shopify or bitbybit Commerce. When a shopper asks about a product, it recommends the right item from current stock and price, builds the cart, and sends the payment link. It can also share an order’s current status.
- Live products, stock, and price from your catalog, not a frozen script
- Product Recommendation, Create Order, and Order Tracking skills
- Shopify brands: agent-created orders are recorded back to Shopify
Powered by AI Studio · Product Recommendation · Create Order · Order Tracking
Set up agent skills →Hi Sample Customer, you left the black tote in your cart. Want me to answer anything before you check out?
Is it available in brown?
Triggered by abandoned checkout · agent answers the reply
Recover the cart, then keep the customer coming back.
Powered by bitCRM, the agent follows up on abandoned checkouts, then handles the messages after the sale: order updates, review requests, and replenishment reminders timed to each customer’s order history.
- Abandoned-checkout follow-up off Shopify triggers
- Order updates and review requests after purchase
- Reminders timed to what each customer actually bought
Powered by bitCRM · Follow-up · AI Studio
Set up Shopify triggers →Ready to set this up?
Connect WhatsApp, build your agent, and test it before going live. Step-by-step guides are in the Knowledge Base.
I’d like to order 200 units for my store. Do you do wholesale pricing?
Thanks for asking. I’m bringing in a member of our team who handles wholesale. They can already see your message and details.
Escalated to CS · history and profile attached
Answer every channel, and hand over with the full context.
The agent answers common questions 24/7 across WhatsApp, Instagram, Facebook, and web, including when chat volume spikes during a sale. For wholesale enquiries or complaints, it escalates to a human agent with the conversation history and customer profile attached.
- One agent and one record across WhatsApp, Instagram, Facebook, and web
- Escalation passes the full thread and the customer profile
- Customers never repeat themselves to a second person
Powered by AI Studio · bitChat · Escalation
Set up your AI agent →One thread from the first message to the next order.
The same agent and the same record carry the customer through every step.
- 01
Customer messages
On WhatsApp, Instagram, Facebook, or web chat. The agent answers right away.
- 02
Agent recommends and builds the cart
From your live catalog, using current stock and price.
- 03
Customer pays in the thread
The payment link arrives in the same chat. Complex requests go to your team.
- 04
Record updates, follow-up runs
Order, tags, and history land on one profile. Order updates, reviews, and reminders follow.
Meets customers where they write, and fits the stack you run.
One agent and one customer record across every channel, with your store and tools connected underneath.
Replace the patchwork with one agent and one customer record.
Start free, or book a demo to see the agent on your own catalog. Trusted by 1,000+ brands in 50+ countries.