142
Orders today
18% vs yesterday
Shopify connected 248 products synced
bitChat agent
Online
Do you have the Linen Wrap Dress in M?
In stock — Rp 349,000. Want me to set it aside?
Product recommendation
Order draft · Linen Wrap Dress (M) Rp 349,000 · pay in thread
Create order
Any wholesale rate for 50 units?
I won’t guess on wholesale — looping in the team with your full thread.
Escalation
Live across channels 12 active conversations
AI commerce platform

One AI platform for support, marketing, and commerce.

Give your store one AI agent that doesn’t just answer customers — it recommends products, builds carts, takes orders, and remembers every customer it talks to.

Start free Install on Shopify
Book Demo (English)
For international customers who prefer the demo in English.
Book Demo (Bahasa Indonesia)
Untuk pelanggan yang ingin demo dalam Bahasa Indonesia.

Trusted by 1,000+ brands in 50+ countries · Official Meta Tech Partner · Shopify Partner

The brands already building on bitbybit

1,000+ brands
50+ countries
Meta Official Tech Partner
Shopify Partner
AI that acts

It doesn’t just answer. It acts.

Most AI tools stop at the reply. bitbybit recommends products, builds carts, takes orders, recovers carts, triggers follow-ups, and escalates with context — because the agent is connected to your store, customer history, and commerce workflows. A proactive agent, not a passive chatbot.

Recommends the right product

From product data, history, and what the customer just asked.

Builds carts and takes orders

Moves the conversation from question to checkout.

Tracks delivery

Answers “where’s my order?” and shares live status.

Recovers abandoned carts

Follows up when intent was shown but the order wasn’t finished.

Triggers post-purchase follow-ups

Order updates, reorders, and next steps, automatically.

Escalates with full context

Hands your team the thread, the record, and a recommended next step.

AI quality

Better context. Better answers. Better actions.

A knowledge base gives the agent facts. bitbybit gives it the live state of your business and the customer in front of it — catalog, inventory, order history, the customer record, conversation summaries, and tags. As the customer record grows, the agent has better context for every answer, recommendation, and follow-up. Better context makes a better agent.

Live commerce data

Answers from real catalog, price, inventory, and order status.

Order history

Knows what each customer bought, when, and what they may need next.

Customer record

Reads one profile before every reply, recommendation, and handoff.

Conversation summaries

Keeps the thread useful after the chat ends.

Tags and interests

Turns what customers say into segments and follow-up signals.

Behavior signals where available

Store activity can inform timing and next best action.

The conversation era

Turn customer conversations from a support cost into a revenue system.

Every product question, order issue, ad click, cart drop-off, and reorder request is a buying signal. Most brands treat those moments as tickets to close. bitbybit connects them to one AI agent, one customer record, and one commerce flow — so the conversation doesn’t end at the reply.

One platform

One agent, one record, one commerce system.

When support, marketing, and commerce live in separate tools, the customer gets fragmented. bitbybit gives the agent one shared system — conversations, store data, orders, behavior signals, automations, and follow-up all working from the same record. The agent picks up the conversation wherever it starts: an Instagram DM, an ad click, your web chat.

Support

Support

Resolve questions from live store and customer history.

Explore support
Marketing

Marketing

Segment and follow up from real customer signals.

Explore marketing
Commerce

Commerce

Sell from catalog to checkout, in the conversation.

Explore commerce
Discover A click-to-WhatsApp ad opens a chat
Buy Recommend, build the order, send the link
Confirm Payment and shipping, in the thread
Support Where’s-my-order, answered from live data
Repeat The reorder nudge — on a record you own

One continuous conversation, not five disconnected tools.

Commerce stack

Use Shopify. Or use bitbybit Commerce.

bitbybit works with the commerce backbone your brand chooses.

Use Shopify

Shopify integration

Keep Shopify as your source of truth. The agent gets live access to products, prices, inventory, customers, orders, carts, and checkout — and records agent-created orders back to Shopify.

Use bitbybit Commerce

bitbybit Commerce

Run your own catalog, cart, checkout, payment links, shipping, and orders without Shopify — a native commerce backbone built for AI agents and customer conversations from day one. For brands that sell through conversations, ads, marketplaces, and owned channels.

AI Studio

Build, control, and publish your agent — no code.

AI Studio is the engine. Give it your knowledge, turn on skills, set guardrails, test in the Playground, and publish across bitChat, bitCRM, and commerce workflows.

AI Studio — the engine One agent, grounded in your live store. Build the brand, the catalog, the rules — once.
What you build inside it —
Knowledge What it knows Files, text, URLs, images, policies, product context.
Skills What it does Recommend, create order, track, collect details, follow up, escalate.
Guardrails What it won’t do Control what it can say, do, and when to hand off.
Playground Before you publish Test as a real customer before you publish.
  1. Build in AI Studio
  2. Resolve in bitChat
  3. Remember in bitCRM
  4. Follow up through automations

Every conversation makes the customer record richer.

The platform

From first chat to repeat purchase — one connected platform.

bitbybit brings the pieces of modern commerce into one connected system — one agent, one customer record.

Agent, conversation & record

AI Studio

Build and control the AI agent: knowledge, skills, guardrails, and testing.

bitChat

Answer customers, sell in-thread, and hand off to humans with full context.

bitCRM

Build customer records, segments, automations, and follow-ups from real conversations.
Commerce & owned channels

bitbybit Commerce

Run catalog, checkout, payments, shipping, and orders without Shopify.

bitApp

Launch your own mobile app for repeat customers, push, and in-app engagement.

bitLink

Turn link-in-bio traffic into shoppable landing pages and customer conversations.

bitLoyalty Beta

Retention connected to the customer record.

What operators say.

“

Working with bitChat has been key to ensuring my online store’s service runs smoothly and professionally. Their integration with Shopify has allowed me to automate WhatsApp communications, allowing the AI to serve customers exactly the way I need: quickly, accurately, and in a style that reflects my business’s identity. What I appreciate most is the ease of implementation and the support they provide; it’s clear they understand what an entrepreneur needs to improve their customer experience. Thanks to them, my store can now operate 24/7 in an organized and effective manner. I definitely recommend bitChat to any business looking to take their service to the next level.

V
VARIEDADES KyS
★★★★★ · 5/5
“

bitChat really shines on customer support — it replies instantly 24/7 on WhatsApp, IG and FB, answers most questions on its own, and cleanly passes complex cases to humans without breaking the flow. Customers get fast help, teams stay organized, and for the price you pay it feels like having an always-on support agent that also helps drive sales.

T
Toddly
★★★★★ · 5/5
“

Such a useful app for using AI on WhatsApp. The customer support team is really helpful and responsive. My brand has a lot of different items, and the AI is able to fetch almost everything quickly. Sometimes it misses one or two products, but whenever that happens, the support team jumps in right away to fix it. Overall a great experience!

P
Pursenalization
★★★★★ · 5/5
“

The app is easy to use and the UI is simple and clean. The bitbybit team has also been very helpful whenever issues come up, and they explain things clearly.

T
Topgolf
★★★★★ · 5/5
“

The automation flows make our work much more efficient. Broadcasts, auto-tagging, and order reminders all run smoothly. The support team is great too. Recommended!

A
Alcavella
★★★★★ · 5/5
FAQ

Common questions.

An AI commerce platform runs support, marketing, and sales from one AI agent on one customer record — so the same agent that answers a question can recommend a product, take the order, update the record, and follow up later. bitbybit is built unified at that intersection: one agent, one record, across your site, chat channels, and commerce stack.

No. For Shopify brands, Shopify stays the source of truth; bitbybit connects so the agent reads live product, inventory, customer, and order data.

Use bitbybit Commerce as your native commerce backbone: catalog, cart, checkout, payments, shipping, and order management built for AI agents and customer conversations.

No. The agent recommends products, builds carts, takes orders, updates the record, triggers follow-ups, and escalates with context.

The agent works from live commerce data, the customer record, conversation summaries, tags, guardrails, and human-handoff rules. When it shouldn’t answer, it escalates with context.

bitbybit is free to install, with paid plans as you grow. WhatsApp conversation fees are billed at Meta’s published rates with no per-conversation markup. See the pricing page for the full breakdown.
Get started

Turn your next conversation into an order.

Start with one agent for support, marketing, and commerce — then connect the rest of your customer journey.

Start free
Book Demo (English)
For international customers who prefer the demo in English.
Book Demo (Bahasa Indonesia)
Untuk pelanggan yang ingin demo dalam Bahasa Indonesia.
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