New features, improvements, and fixes across the AI agent, bitChat, bitCRM, AI Studio, and Commerce — grouped by month, dated as we ship.
55 new features and 36 improvements since January 2025 — we ship every month.
Shipping and promotions: GoSend delivery built into Commerce, a faster Blitz request flow, and discount vouchers you can run on your own store.
Create and redeem voucher codes on bitbybit Commerce — run a promo on a channel you own.
Book GoSend deliveries straight from a Commerce order with a new integration card — no copy-pasting addresses into another app.
A streamlined flow for requesting same-day Blitz delivery on an order.
Our biggest month yet: bitLoyalty arrived, a full-page chat surface, birthday capture for the agent, header/footer on WhatsApp templates, and a refreshed app.
Loyalty, run from inside Marketing: points, tiers, and vouchers — surfaced in live chat, recorded on the customer, and usable as automation triggers. Beta · requires Shopify.
A full-screen bitChat surface customers can open as a dedicated page — not just the corner bubble.
The agent can now capture a customer’s birthday as part of Data Collection — ready to drive birthday flows in bitCRM.
Add header and footer sections when you build a WhatsApp message template.
Set your own unsubscribe handling for outbound WhatsApp messages.
Improved CAPI event delivery so click-to-WhatsApp ad performance reports back more reliably.
A reworked home screen, a polished design system across the app, and an announcement modal so you see what shipped.
Restructured the customer page for faster scanning, plus better product-cart handling inside the live-chat widget.
A clearer first-run setup and easier editing of dynamic variables.
Fixed automation lag, garbled automation analytics, the ticket date filter after the sidebar change, and trailing-space handling in bold formatting.
Shipping showed up — KiriminAja and Blitz delivery built into Commerce, map-pinpoint addresses, and automations that branch on your own rules.
Book regular and instant deliveries through KiriminAja — including the payment step — without leaving Commerce.
Same-day Blitz delivery on an order, with a proper cancellation flow when plans change.
Capture an exact map pinpoint for customer and shipping addresses, so couriers find the door — not just the street.
Branch an automation on your own conditions in bitCRM — send the right follow-up to the right customer.
Pick the right time zone and currency when you create a company, so reporting and sends line up from day one.
Reworked the left-hand navigation across the app for faster movement between tools.
The agent got better at support — CSAT scoring and AI-tag auto-priority — and the AI Studio rebuild wrapped up.
Collect a satisfaction score once the agent wraps a conversation, so you can see how it’s actually doing — not guess.
Live chats sort by priority automatically from the agent’s AI tags, so urgent threads rise to the top — recognition that helps your team serve faster.
Show your product catalog inside WhatsApp for stores connected through the WhatsApp Business App (COEX).
The final pass of the AI Studio revamp: building, tuning, and publishing your agent is faster and cleaner.
More control over the widget, including a URL variable in the WhatsApp pre-filled message so the thread opens with context.
A cleaner table for reviewing campaign sends that didn’t go through.
Fixed a deep-linking issue in bitApp.
Commerce got serious — DOKU payments, multi-store locations, and order tags — alongside a rebuilt bitChat web widget.
Accept payments through DOKU on bitbybit Commerce, so customers can pay on a channel you own.
Run more than one store location, with the right inventory and address attached to each order.
A rebuilt live-chat widget for faster, cleaner conversations on your site.
Tag and organize orders in Commerce to keep fulfilment and follow-up straight.
A smoother way to build and manage your WhatsApp message templates.
Clearer conversation and agent metrics in bitChat.
Cleaner order table, better country/city/province address inputs, and general UI tidy-ups across Commerce.
We opened 2026 by rebuilding AI Studio, turning on automatic follow-ups, and adding a live analytics view for Commerce.
A faster, cleaner way to build, control, and publish your agent — no code. (Phases one and two; the rebuild finished in March.)
The agent’s Follow-up skill can now reopen a quiet thread on its own, so conversations get a timely nudge — without anyone watching for the lull.
A live view of orders and store performance for brands selling on bitbybit Commerce.
Drop additional customer data straight into messages and templates as dynamic variables.
A round of refinements across the conversation surface and the agent engine.
Closing 2025: birthday automations, media uploads in WhatsApp forms, and new automation triggers.
A ready-made automation to reach customers on their birthday.
Let customers attach photos and files when they fill in a WhatsApp form.
New message actions to build richer, multi-step automations.
Start an automation when a ticket is resolved, plus a revamped chat trigger.
Define your own bitLink presets from the admin dashboard.
More reliable Meta Conversions API event delivery for ad tracking.
Shipping and reliability: GoSend delivery built into Commerce, invoices from automations, and a safer variant editor.
Book GoSend deliveries on an order without leaving Commerce.
Trigger an invoice to the customer as a step in an automation.
Set and manage your store location for orders and shipping.
The agent fails gracefully and hands off cleanly when it hits an error.
More control over time-based automation triggers.
Renaming a saved product variant no longer risks losing data.
A loaded release: bulk product import, one-click ticket translation, and an agent you can tune for tone.
Import your whole catalog at once into Commerce.
Translate a whole conversation in one click — serve customers in their language.
Block or unblock a customer from WhatsApp Cloud API live chat.
Send campaigns and automations using your pre-approved WhatsApp templates.
Controls for the agent’s reply style and tone of voice.
Populate the agent’s knowledge base by crawling your whole website.
The agent learned from your knowledge base, started resolving on its own, and Commerce gained partial fulfilment.
Feed the agent a knowledge base so it answers from your own content, not guesswork.
Fulfil part of an order with a new fulfilment flow in Commerce.
Pin important threads to the top of live chat.
The agent can follow up on quiet threads and resolve tickets on its own.
Agent responses can now include images, not just text.
Build or edit an order straight from the customer panel beside the chat.
One consolidated place for your workspace settings.
TikTok joined your conversations, and Commerce product variants got a redesign.
Handle TikTok conversations alongside WhatsApp, Instagram, and Messenger.
A clearer way to set up product variants and pricing in Commerce.
A cleaner first-run setup for getting bitChat live.
A focused month on Commerce order editing and richer campaign analytics.
More detail on how your WhatsApp campaigns performed.
A reworked payment-method picker, a faster single-product add flow, and order notes in Commerce.
Fixed errors that could break the Orders and Products pages.
A big month: order management in Commerce, Meta’s Conversions API for ad tracking, Instagram comments, and more ways to sign in.
Create, edit, and track orders inside bitbybit Commerce — a channel you own.
Send conversion events back to Meta so click-to-WhatsApp ad performance reports accurately.
Read and reply to Instagram comments alongside your other conversations.
A banner flags when a WhatsApp, Instagram, or Messenger messaging window has closed.
Added LinkedIn and Google One-Tap to social login for your storefront.
See the customer record and one-time-passcode tools right inside the live-chat view.
A first-run setup that walks you through building your agent.
Refund amounts now show in the order timeline.
Promotions and ratings: vouchers inside automations, a pre-built template library, and one-tap CSAT on WhatsApp.
Attach voucher codes to the messages your automations and campaigns send.
Start from a library of ready-made message and automation templates.
Request a CSAT score with a WhatsApp button after a conversation wraps.
A clearer setup flow for connecting Xendit to bitbybit Commerce.
Better filters on the tickets page for working through conversations.
WhatsApp Carousels arrived in campaigns and automations, and bitLink got more shareable.
Send swipeable product carousels in your WhatsApp campaigns and automations.
Generate a QR code for any bitLink to bridge offline traffic into chat.
Echo a customer’s WhatsApp form answers back into the thread for confirmation.
Add the next automation step right from the trigger — fewer clicks to wire up a flow.
Build and reuse your own bitLink themes.
The agent got smarter about customers — auto-tagging and form-triggered automations — and your catalog reached new surfaces.
The agent tags customers automatically as it reads each conversation.
Start an automation the moment a customer submits a WhatsApp form.
Set up and adjust the AI agent directly from the chat page.
Show your WhatsApp product catalog right on a bitLink page.
Format messages with rich text, with a clear character limit as you type.
We launched AI Studio — the no-code way to build your agent — and put it at the center of the app.
Build, control, and publish an AI agent without code — the engine behind every bitbybit conversation.
Save and roll back versions of your agent’s configuration as you tune it.
Pick the model and settings the agent runs on.
A filter modal for finding the right conversations faster in live chat.
Fixed a crash in automation analytics.
Build, control, and publish your AI agent — then watch this page for what we ship next.