What we've shipped.
New features, improvements, and fixes across the AI agent, bitChat, bitCRM, AI Studio, and Commerce — grouped by month, dated as we ship.
63 new features and 44 improvements since January 2025 — we ship every month.
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Commerce came out of beta and picked up Shopee import, WhatsApp templates got smarter about products, and unsupported messages are easier to make sense of.
- New
Import your Shopee catalog straight into Commerce
Export your Basic Info (plus optional Sales Info and Media Info) from Shopee’s Mass Update tool and bring your whole catalog into bitbybit Commerce in one import — no manual re-entry.
Learn more →- Commerce
- New
Link a specific product straight from a chat reply
Attach a specific product link when replying to a customer in live chat, not just in campaign templates.
- bitChat
- AI Studio
- New
Link a specific product in a WhatsApp template
Point a Call to Action button at a specific product when you build a WhatsApp template — including pre-approved templates.
Learn more →- bitCRM
4 more updates this month
- Improved
Commerce is now generally available
The Beta label is gone — bitbybit Commerce is ready for every store.
- Commerce
- Improved
Clearer handling for unsupported messages
Unsupported message types now display a clearer explanation, helping agents understand what was received and what to do next.
Learn more →- bitChat
- Fixed
Product image labels fix
Product images now carry proper descriptions instead of a generic label.
- Commerce
- Fixed
Fewer stuck-loading errors after we ship updates
The app now recovers on its own instead of showing an error right after we release a new version.
- New
-
A loaded month: shipping and promotions in Commerce, bitLoyalty gained expiring vouchers and its own place in the nav, and the AI agent got better at remembering who’s on the other end.
- New
Discount vouchers in Commerce
Create and redeem voucher codes on bitbybit Commerce — run a promo on a channel you own.
- Commerce
- New
GoSend delivery, built in
Book GoSend deliveries straight from a Commerce order with a new integration card — no copy-pasting addresses into another app.
Learn more →- Commerce
- Integrations
- New
Faster Blitz delivery requests
A streamlined flow for requesting same-day Blitz delivery on an order.
Learn more →- Commerce
- Integrations
- New
The agent recognizes returning customers in the chat widget
Once a shopper is logged in, the agent greets them by name instead of starting cold.
- bitChat
- AI Studio
- New
Automation trigger for AI-created draft orders
When the agent creates a Shopify draft order for a shopper, start a bitCRM automation from it — for example, to send a payment reminder with the invoice link.
Learn more →- bitCRM
- AI Studio
- New
Loyalty points in the chat widget
Show a shopper’s points balance right on the chat widget welcome screen, with one tap into a rewards conversation with the agent.
Learn more →- bitChat
- bitLoyalty
- New
Set an expiration on loyalty vouchers
Choose how long a redeemed reward stays valid — no expiration, 7, 30, or 90 days, or a year — so points-driven promos have a shelf life.
Learn more →- bitLoyalty
- New
TikTok.me link generator
Generate a TikTok.me link and QR code that routes shoppers straight into your TikTok business chat, with performance tracked in a history table.
Learn more →- bitLink
8 more updates this month
- Improved
WhatsApp template builder, revamped
A further round of changes to how you build WhatsApp message templates.
- bitCRM
- Improved
Live-chat & full-page widget polish
A round of usability refinements across the live-chat and full-page chat widget, based on customer feedback.
- bitChat
- Improved
Easier knowledge-base editing
Smoother editing when you update the content your AI agent’s knowledge base is trained on.
Learn more →- AI Studio
- Improved
Clearer validation when importing products
Clearer feedback when a product import file has issues, so you can fix and re-upload faster.
- Commerce
- Improved
bitLoyalty in the main navigation
bitLoyalty now has its own place in the app’s left-hand navigation, instead of living a level down.
- bitLoyalty
- Fixed
Store-location map fix
Fixed the store-location map failing to load once a workspace had more than five locations.
- Commerce
- Fixed
Conversation starters fix
Fixed conversation starters not appearing in the chat widget.
- bitChat
- AI Studio
- Fixed
Loyalty reward attribution fix
Fixed a bug that could attribute a redeemed reward to the wrong customer.
- bitLoyalty
- New
-
Our biggest month yet: bitLoyalty arrived, a full-page chat surface, birthday capture for the agent, header/footer on WhatsApp templates, and a refreshed app.
- New
bitLoyalty — points, tiers & vouchers (Beta · requires Shopify)
Loyalty, run from inside Marketing: points, tiers, and vouchers — surfaced in live chat, recorded on the customer, and usable as automation triggers. Beta · requires Shopify.
Learn more →- bitLoyalty
- bitCRM
- New
Full-page chat widget
A full-screen bitChat surface customers can open as a dedicated page — not just the corner bubble.
- bitChat
- New
Birthdays in the Data Collection skill
The agent can now capture a customer’s birthday as part of Data Collection — ready to drive birthday flows in bitCRM.
- AI Studio
- bitCRM
- New
Header & footer in WhatsApp templates
Add header and footer sections when you build a WhatsApp message template.
Learn more →- bitChat
- bitCRM
- New
Custom unsubscribe settings
Set your own unsubscribe handling for outbound WhatsApp messages.
Learn more →- bitCRM
6 more updates this month
- Improved
Better Meta Conversions API (CAPI) tracking
Improved CAPI event delivery so click-to-WhatsApp ad performance reports back more reliably.
- bitCRM
- Improved
Refreshed app — new home, design system & in-app announcements
A reworked home screen, a polished design system across the app, and an announcement modal so you see what shipped.
- Improved
Cleaner customer record & live-chat cart
Restructured the customer page for faster scanning, plus better product-cart handling inside the live-chat widget.
- bitCRM
- bitChat
- Improved
Smoother bitCRM onboarding & variable editing
A clearer first-run setup and easier editing of dynamic variables.
- bitCRM
- Improved
Better AI agent & bitChat analytics
Sharper reporting on how your AI agent and bitChat conversations are performing.
Learn more →- AI Studio
- bitChat
- Fixed
Automation & analytics fixes
Fixed automation lag, garbled automation analytics, the ticket date filter after the sidebar change, and trailing-space handling in bold formatting.
- bitCRM
- bitChat
- New
-
Shipping showed up — KiriminAja and Blitz delivery built into Commerce, map-pinpoint addresses, and automations that branch on your own rules.
- New
KiriminAja shipping, end to end
Book regular and instant deliveries through KiriminAja — including the payment step — without leaving Commerce.
Learn more →- Commerce
- Integrations
- New
RideBlitz same-day delivery
Same-day Blitz delivery on an order, with a proper cancellation flow when plans change.
Learn more →- Commerce
- Integrations
- New
Map-pinpoint addresses
Capture an exact map pinpoint for customer and shipping addresses, so couriers find the door — not just the street.
Learn more →- Commerce
- New
Custom automation conditions
Branch an automation on your own conditions in bitCRM — send the right follow-up to the right customer.
Learn more →- bitCRM
2 more updates this month
- Improved
Time zone & currency at company setup
Pick the right time zone and currency when you create a company, so reporting and sends line up from day one.
- Commerce
- bitCRM
- Improved
Refreshed app navigation
Reworked the left-hand navigation across the app for faster movement between tools.
- New
-
The agent got better at support — CSAT scoring and AI-tag auto-priority — and the AI Studio rebuild wrapped up.
- New
CSAT after an AI conversation
Collect a satisfaction score once the agent wraps a conversation, so you can see how it’s actually doing — not guess.
Learn more →- bitChat
- AI Studio
- New
Auto-priority from AI tags
Live chats sort by priority automatically from the agent’s AI tags, so urgent threads rise to the top — recognition that helps your team serve faster.
Learn more →- bitChat
- New
WhatsApp catalog on the Business App (COEX)
Show your product catalog inside WhatsApp for stores connected through the WhatsApp Business App (COEX).
Learn more →- bitChat
- Commerce
4 more updates this month
- Improved
AI Studio rebuild — phase 3
The final pass of the AI Studio revamp: building, tuning, and publishing your agent is faster and cleaner.
- AI Studio
- Improved
Live-chat widget settings & pre-filled WhatsApp message
More control over the widget, including a URL variable in the WhatsApp pre-filled message so the thread opens with context.
Learn more →- bitChat
- Improved
Clearer failed-campaign view
A cleaner table for reviewing campaign sends that didn’t go through.
Learn more →- bitCRM
- Fixed
bitApp deep-linking
Fixed a deep-linking issue in bitApp.
- bitApp
- New
-
Commerce got serious — DOKU payments, multi-store locations, and order tags — alongside a rebuilt bitChat web widget.
- New
DOKU payments in Commerce
Accept payments through DOKU on bitbybit Commerce, so customers can pay on a channel you own.
Learn more →- Commerce
- Integrations
- New
Multi-store locations
Run more than one store location, with the right inventory and address attached to each order.
- Commerce
- New
New bitChat web widget
A rebuilt live-chat widget for faster, cleaner conversations on your site.
Learn more →- bitChat
- New
Order tags
Tag and organize orders in Commerce to keep fulfilment and follow-up straight.
- Commerce
3 more updates this month
- Improved
WhatsApp templates, improved
A smoother way to build and manage your WhatsApp message templates.
- bitChat
- bitCRM
- Improved
- Improved
Commerce polish
Cleaner order table, better country/city/province address inputs, and general UI tidy-ups across Commerce.
- Commerce
- New
-
We opened 2026 by rebuilding AI Studio, turning on automatic follow-ups, and adding a live analytics view for Commerce.
- New
AI Studio, rebuilt
A faster, cleaner way to build, control, and publish your agent — no code. (Phases one and two; the rebuild finished in March.)
- AI Studio
- New
Automatic follow-ups
The agent’s Follow-up skill can now reopen a quiet thread on its own, so conversations get a timely nudge — without anyone watching for the lull.
Learn more →- AI Studio
- bitCRM
- New
Commerce analytics
A live view of orders and store performance for brands selling on bitbybit Commerce.
- Commerce
2 more updates this month
- Improved
Any customer field as a variable
Drop additional customer data straight into messages and templates as dynamic variables.
Learn more →- bitCRM
- Improved
bitChat & AI Studio polish
A round of refinements across the conversation surface and the agent engine.
- bitChat
- AI Studio
- New
-
Closing 2025: birthday automations, media uploads in WhatsApp forms, and new automation triggers.
- New
Birthday automation template
A ready-made automation to reach customers on their birthday.
Learn more →- bitCRM
- New
Media uploads in WhatsApp forms
Let customers attach photos and files when they fill in a WhatsApp form.
Learn more →- bitChat
- bitCRM
- New
More automation actions
New message actions to build richer, multi-step automations.
Learn more →- bitCRM
3 more updates this month
- Improved
Ticket-resolved trigger
Start an automation when a ticket is resolved, plus a revamped chat trigger.
Learn more →- bitCRM
- bitChat
- Improved
Custom bitLink presets in the dashboard
Define your own bitLink presets from the admin dashboard.
Learn more →- bitLink
- Improved
Meta CAPI improvements
More reliable Meta Conversions API event delivery for ad tracking.
Learn more →- bitCRM
- Integrations
- New
-
Shipping and reliability: GoSend delivery built into Commerce, invoices from automations, and a safer variant editor.
- New
GoSend shipping in Commerce
Book GoSend deliveries on an order without leaving Commerce.
Learn more →- Commerce
- Integrations
- New
Send invoices from automations
Trigger an invoice to the customer as a step in an automation.
Learn more →- bitCRM
- Commerce
- New
Store location settings
Set and manage your store location for orders and shipping.
- Commerce
3 more updates this month
- Improved
Graceful AI fallback
The agent fails gracefully and hands off cleanly when it hits an error.
Learn more →- AI Studio
- Improved
- Fixed
Safer variant editing
Renaming a saved product variant no longer risks losing data.
- Commerce
- New
-
A loaded release: bulk product import, one-click ticket translation, and an agent you can tune for tone.
- New
Bulk product import
Import your whole catalog at once into Commerce.
- Commerce
- New
Translate an entire ticket
Translate a whole conversation in one click — serve customers in their language.
- bitChat
- New
Block & unblock on WhatsApp
Block or unblock a customer from WhatsApp Cloud API live chat.
- bitChat
- New
Pre-approved templates in campaigns
Send campaigns and automations using your pre-approved WhatsApp templates.
- bitCRM
2 more updates this month
- Improved
Tune the agent’s tone
Controls for the agent’s reply style and tone of voice.
Learn more →- AI Studio
- Improved
Build the knowledge base from your site
Populate the agent’s knowledge base by crawling your whole website.
Learn more →- AI Studio
- New
-
The agent learned from your knowledge base, started resolving on its own, and Commerce gained partial fulfilment.
- New
Knowledge base in AI Studio
Feed the agent a knowledge base so it answers from your own content, not guesswork.
Learn more →- AI Studio
- New
Partial order fulfilment
Fulfil part of an order with a new fulfilment flow in Commerce.
Learn more →- Commerce
- New
Pin a conversation
Pin important threads to the top of live chat.
- bitChat
4 more updates this month
- Improved
Follow-up & auto-resolve skills
The agent can follow up on quiet threads and resolve tickets on its own.
Learn more →- AI Studio
- bitChat
- Improved
The agent replies with images
Agent responses can now include images, not just text.
- AI Studio
- bitChat
- Improved
Create & update orders from the conversation
Build or edit an order straight from the customer panel beside the chat.
- Commerce
- bitChat
- Improved
- New
-
TikTok joined your conversations, and Commerce product variants got a redesign.
- New
TikTok messages in bitChat
Handle TikTok conversations alongside WhatsApp, Instagram, and Messenger.
Learn more →- bitChat
- Integrations
2 more updates this month
- Improved
Redesigned product variants
A clearer way to set up product variants and pricing in Commerce.
Learn more →- Commerce
- Improved
Smoother bitChat onboarding
A cleaner first-run setup for getting bitChat live.
- bitChat
- New
-
A focused month on Commerce order editing and richer campaign analytics.
3 more updates this month
- Improved
- Improved
Smoother order editing
A reworked payment-method picker, a faster single-product add flow, and order notes in Commerce.
- Commerce
- Fixed
Orders & Products page fixes
Fixed errors that could break the Orders and Products pages.
- Commerce
-
A big month: order management in Commerce, Meta’s Conversions API for ad tracking, Instagram comments, and more ways to sign in.
- New
Order management in Commerce
Create, edit, and track orders inside bitbybit Commerce — a channel you own.
Learn more →- Commerce
- New
Meta Conversions API (CAPI)
Send conversion events back to Meta so click-to-WhatsApp ad performance reports accurately.
Learn more →- bitCRM
- Integrations
- New
Instagram comments
Read and reply to Instagram comments alongside your other conversations.
- bitChat
- Integrations
- New
Expired-window banner on Meta chats
A banner flags when a WhatsApp, Instagram, or Messenger messaging window has closed.
- bitChat
- New
More ways to sign in
Added LinkedIn and Google One-Tap to social login for your storefront.
- bitLogin
- New
Customer record & OTP inside live chat
See the customer record and one-time-passcode tools right inside the live-chat view.
- bitChat
- bitCRM
2 more updates this month
- Improved
Guided AI Studio onboarding
A first-run setup that walks you through building your agent.
Learn more →- AI Studio
- Fixed
Refunds in the order timeline
Refund amounts now show in the order timeline.
- Commerce
- New
-
Promotions and ratings: vouchers inside automations, a pre-built template library, and one-tap CSAT on WhatsApp.
- New
Vouchers in campaigns & automations
Attach voucher codes to the messages your automations and campaigns send.
Learn more →- bitCRM
- New
Pre-built template library
Start from a library of ready-made message and automation templates.
- bitCRM
- New
Ask for a rating on WhatsApp
Request a CSAT score with a WhatsApp button after a conversation wraps.
Learn more →- bitChat
- bitCRM
2 more updates this month
- Improved
Connect payments with Xendit
A clearer setup flow for connecting Xendit to bitbybit Commerce.
Learn more →- Commerce
- Integrations
- Improved
Cleaner ticket filtering
Better filters on the tickets page for working through conversations.
Learn more →- bitChat
- New
-
WhatsApp Carousels arrived in campaigns and automations, and bitLink got more shareable.
- New
WhatsApp Carousel in campaigns & automations
Send swipeable product carousels in your WhatsApp campaigns and automations.
Learn more →- bitCRM
- New
Share a bitLink by QR code
Generate a QR code for any bitLink to bridge offline traffic into chat.
- bitLink
- New
Send a form response back to the customer
Echo a customer’s WhatsApp form answers back into the thread for confirmation.
- bitChat
- bitCRM
2 more updates this month
- Improved
Build an action straight from a trigger
Add the next automation step right from the trigger — fewer clicks to wire up a flow.
Learn more →- bitCRM
- Improved
- New
-
The agent got smarter about customers — auto-tagging and form-triggered automations — and your catalog reached new surfaces.
- New
AI-generated customer tags
The agent tags customers automatically as it reads each conversation.
Learn more →- AI Studio
- bitCRM
- New
Trigger automations from a WhatsApp form
Start an automation the moment a customer submits a WhatsApp form.
- bitCRM
- bitChat
- New
Configure the agent from the chat page
Set up and adjust the AI agent directly from the chat page.
- AI Studio
- bitChat
- New
Catalog on your bitLink
Show your WhatsApp product catalog right on a bitLink page.
Learn more →- bitLink
- Commerce
1 more update this month
- Improved
Rich text in the message composer
Format messages with rich text, with a clear character limit as you type.
- bitChat
- New
-
We launched AI Studio — the no-code way to build your agent — and put it at the center of the app.
- New
AI Studio launched
Build, control, and publish an AI agent without code — the engine behind every bitbybit conversation.
Learn more →- AI Studio
- New
Version your AI agent
Save and roll back versions of your agent’s configuration as you tune it.
- AI Studio
- New
2 more updates this month
- Improved
Live-chat filters
A filter modal for finding the right conversations faster in live chat.
Learn more →- bitChat
- Fixed
Automation analytics fix
Fixed a crash in automation analytics.
- bitCRM
- New
Want these in your store? Start free.
Build, control, and publish your AI agent — then watch this page for what we ship next.