Solution · WhatsApp Commerce

Turn WhatsApp into your AI commerce channel.

bitbybit gives WhatsApp-first brands AI agents, live catalog, cart, checkout, and customer data — one thread, owned by you.

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1,000+ Brands
50+ Countries
Official Meta Tech Partner
How it works

From their first question
to your repeat order.

One WhatsApp thread, no redirects, no drop-off.

The customer asks, browses, or taps a campaign link. The AI surfaces relevant products from your live catalog in real time.

The AI asks the right questions — size, preference, budget, occasion — and narrows down to the best options for that specific customer.

Items are confirmed in-thread. Quantities, variants, and pricing locked before moving forward — no ambiguity at checkout.

A payment link lands in the same conversation. The customer pays without leaving WhatsApp. Confirmation sent immediately.

The AI remembers what they bought, how they like it, and when to reach out. Every repeat order starts with full context.

Own the customer

On marketplaces, you make the sale. They keep your customer.

When a customer buys from you on Tokopedia, Shopee, Lazada, or any marketplace, you don't get their phone number, their conversation, their preferences, or permission to follow up. The marketplace keeps that — and rents it back to you the next time you want to sell. With bitbybit on WhatsApp, the customer is yours.

Why bitbybit

You've seen tools that reply.
bitbybit takes the order.

Selling on WhatsApp isn't new. Doing it as a real commerce system — agents that act, data you own, a customer relationship that compounds — is.

01

WhatsApp inbox + human agents

Conversations live on personal phones. Every chat starts from zero. Scaling means more humans, not better systems.

AI on the front. Humans on judgment.

AI handles the routine — discovery, ordering, follow-up. Your team handles the calls that matter. One customer record across every conversation, every agent.

02

Scripted chatbots

Answer fixed FAQs. Stall on real buying intent. Can't see stock, take an order, or personalize.

Agents that take the order.

They read your live catalog and customer history before they answer. They recommend, take orders, follow up — and only finalize when stock, variant, and price check out.

03

Shopify WhatsApp plugins

Solve one workflow — a checkout link, a cart recovery. The rest stays scattered.

A full system, not a plugin.

Catalog, cart, checkout, CRM, loyalty, support — running natively or in sync with Shopify. Built on a direct Meta partnership, not a reseller layer.

04

Marketplaces

Rent traffic. Take margin. Hold the customer relationship.

Direct margin. Direct relationship.

You keep the customer, the data, and the repeat purchase. We don't take a cut of what you sell — just a flat platform fee.

05

Link-out checkout

Every redirect is a drop-off risk at the most fragile moment.

Pay where you chat.

Cart and checkout stay in the same thread the customer's been chatting in. Pay via Xendit, Doku, or major gateways — no redirect, no restart.

AI that acts, not just replies.

AI Studio

Your AI agent has six jobs. Not one.

Most AI tools handle FAQs. bitbybit's AI is built from named, configurable skills — each one a distinct job, each acting on your live commerce data.

01

Product Recommendation

Recommend from your current catalog — variants, prices, stock. Never stale, never out-of-stock.

customer Got anything new in size M?
agent Linen shirt just dropped — 4 colors, last few in M. Add to cart?
02

Create Order

Confirm variant, quantity, and price. Generate cart and checkout in-thread.

customer I'll take the cream and serum, 50ml each.
agent Locked in — 2 items, 50ml. Tap to pay: app.bitbybit.studio/pay/4821
03

Order Tracking

Status, shipping, returns — answered with full order and customer context.

customer Where's my order?
agent Order #4821 shipped yesterday. Tracking link sent — ETA tomorrow by 5pm.
04

Data Collection

Capture size, preferences, address with WhatsApp Forms — structured, not free-text.

customer I want to buy.
agent Quick form — your size, shipping address, and preferences: [open form]
05

Follow-up

Reorder reminders, winback, post-purchase check-ins — auto-timed to each customer.

agent Hi Sarah — you usually reorder around now. Want the same Niacinamide set?
customer Yes please.
06

Escalation

Hand off to a human with summary, history, and suggested next actions when confidence drops.

customer My order arrived damaged.
agent Sorry to hear that. Connecting you with Lisa — she has your order details and a resolution path.

All configurable in AI Studio. Test in the playground before launch.

Plus the commerce stack

Everything else you need
to sell inside the conversation.

AI agents are half the system. The commerce stack underneath them is the other half.

Cart and checkout in-thread

Confirm variant, quantity, and price. Pay inside WhatsApp via Xendit, Doku, and major gateways — confirmation in the same thread.

One customer record

Every conversation, order, support ticket, and campaign response enriches one profile — owned by you, with segments and AI tags.

Lifecycle automation

Behavior-triggered reorder, winback, and follow-up flows. Meta CAPI loop closes attribution back to ads.

Loyalty and rewards

Earn points, reward options, and tiers — turn first orders into repeat customers without a separate loyalty app.

Human handoff with context

AI hands off with a conversation summary, history, and suggested next actions. Your team picks up mid-thread.

Shopify merchants

Extend your store into WhatsApp — not just your ads.

Most Shopify brands use WhatsApp for ads. bitbybit lets you use it for sales. Catalog, inventory, and orders stay connected to Shopify — so WhatsApp becomes a real sales channel, not a separate system to manage.

Live catalog sync

Products, pricing, and inventory pull directly from Shopify. The AI always sells from accurate, live data — no manual updates.

Orders flow into Shopify

Every WhatsApp order lands in your Shopify admin. No duplicate tracking, no separate order management layer.

Customer data stays connected

Conversations enrich the customer record alongside your existing Shopify data — one profile, not two systems.

Not on Shopify? bitbybit also runs native commerce — products, orders, payments, shipping, and fulfillment, built in.

See the full Shopify integration
The shift

The next storefront isn't a page or an app. It's a conversation.

Websites were the first storefront. Apps and marketplaces became the second. The third is already happening — customers want to ask, compare, decide, and buy inside the conversations they already use every day.

01

Websites

Customers searched, browsed, added to cart, and checked out on a page.

02

Apps & marketplaces

Buying moved into apps and platforms — faster and embedded, inside someone else's surface.

03

Conversations

Customers ask, compare, decide, buy, and return inside the same thread — with AI on the other side.

In WhatsApp-heavy markets, this shift is already happening. Customers ask questions, send screenshots, compare options, confirm payment, and follow up on delivery — in chat. bitbybit turns that everyday behavior into a structured commerce system: AI agents, live catalog, cart, checkout, order history, support, and customer profile, all in one thread.

FAQ

Common questions about
WhatsApp Commerce.

Yes. Conversations, orders, preferences, support history, and campaign behavior all enrich a customer profile that belongs to you — not to a marketplace or a disconnected inbox. You can export it, segment it, and re-engage on your terms.

You configure agents in AI Studio with named skills (Product Recommendation, Create Order, Order Tracking, Data Collection, Follow-up, Escalation) and a knowledge base scoped to your products and policies. You can test in the playground before launching, and the AI hands off to a human when confidence drops.

Yes. bitbybit runs directly on WhatsApp Cloud API and the Business App (COEX) — including templates, campaigns, WhatsApp Forms for in-thread data capture, and message logs across both. For enterprise teams that need Official API access, we partner with leading BSPs to route through your existing provider.

It means bitbybit is a vetted, direct partner of Meta — not a reseller layer. You get faster setup, direct access to template approvals, early access to new WhatsApp features (Flows, in-app payments, catalog improvements), and a CAPI loop that closes attribution back to your Meta ads. You also pay WhatsApp message fees at Meta's published rates — no per-message markup like most BSPs apply.

Yes — and we help you set one up in under 24 hours if you don't have one. We handle the Meta Business verification process for you.

The AI generates a hosted payment link the customer taps inside the chat. We support major Indonesian and international gateways — confirmation lands back in the same thread.

No. Shopify stays your storefront and source of truth for catalog, checkout, and orders. bitbybit adds the WhatsApp commerce, support, and retention layer on top.

No. bitbybit charges a flat platform fee plus WhatsApp message fees at official Meta rates — no per-message markup, and no commission on what you sell. See the pricing page for the full breakdown.
Get started

Sell inside the conversation.
Own the relationship.

Discovery, cart, checkout, and repeat purchase — all in one WhatsApp thread, owned by you.

Start Free
Book Demo (English)
For international customers who prefer the demo in English.
Book Demo (Bahasa Indonesia)
Untuk pelanggan yang ingin demo dalam Bahasa Indonesia.