Advise, sell, and bring customers back in one WhatsApp thread.
An AI agent asks about skin type and concerns, recommends the right products, takes the order in the chat, and reminds customers when it’s time to restock.
Trusted by 1,000+ brands in 50+ countries
Beauty shoppers want advice first — and a product list isn’t advice.
Every purchase starts with a question about skin, shade, or routine.
Choosing is personal, and shoppers hesitate
“Is this right for oily, sensitive skin?” Without a quick answer, shoppers leave to ask a friend or compare elsewhere.
Checkout means leaving the conversation
Sending a shopper from chat to a website and back loses people who were ready to buy.
Customers forget to reorder
A cleanser or serum runs out, and without a reminder the customer picks whatever is closest.
One agent from first question to refill, on a customer record you own.
Built in AI Studio, working in bitChat, writing to bitCRM. Each capability below is a configured skill, not a script.
My skin is oily and gets irritated easily. What should I use?
Thanks for sharing. Is the irritation more redness or breakouts? Then I can suggest a gentle cleanser and a lightweight moisturizer from our range.
Tags saved: oily skin · sensitive
Ask about skin and concerns, then recommend what fits.
The agent runs a short Q&A about skin type, concerns, and routine, then recommends products from your catalog with the reason each one fits. Skin conditions and anything medical go to your team.
- Recommends from your live catalog, with current stock and price
- Skin type and concerns saved as tags on the customer record
- Guardrails you set: no medical claims, no promised results
Powered by AI Studio · Product Recommendation · Data Collection
I’ll take the gentle cleanser and the moisturizer.
Added both to your cart. Here’s your payment link, and I’ll confirm here as soon as it’s paid.
Order created · payment link sent
Share the catalog and close without leaving the chat.
The agent shares products from your catalog, builds the cart as the shopper decides, and sends the payment link in the same thread. No redirect, no starting over.
- Create Order builds the cart and sends the payment link in-chat
- For Shopify brands, agent-created orders are recorded back to Shopify
- Hands to a human the moment judgment is needed
Powered by AI Studio · Create Order · bitChat
Ready to set this up?
Connect WhatsApp, build your agent, and test it before going live. Step-by-step guides are in the Knowledge Base.
Hi Sample Customer, it’s been about a month since you got your cleanser. Want me to send a refill link?
Yes please!
Triggered 30 days after delivery
Remind customers to restock when they’re about to run out.
Set a follow-up timed to each product’s usual lifespan, for example 30 days after delivery. The message lands in the same thread, so a reply can turn straight into a reorder.
- Follow-up skill and flow builder: trigger, delay, action
- Timing you choose per product or segment
- Opted-in customers only, using WhatsApp-approved templates
Powered by bitCRM · Follow-up · AI Studio
Meets customers where they write, and fits the stack you run.
One agent and one customer record across every channel, with your store and tools connected underneath.
Turn every beauty question into a recommendation, and every purchase into a refill.
Start free, or book a demo to see the agent on your own catalog. Trusted by 1,000+ brands in 50+ countries.