Instagram WhatsApp integration
Route Instagram DMs into the same inbox as WhatsApp so every conversation has shared context.
Route Instagram DMs into the same inbox as WhatsApp so every conversation has shared context.
Most ecommerce brands run paid acquisition on Instagram, then bleed the conversation into WhatsApp once the customer messages. bitbybit unifies the two: Instagram DMs land in the same inbox as WhatsApp, with shared customer record, shared AI agent, and the option to escalate from Instagram to WhatsApp inside the same thread. Tags applied in Instagram flow to WhatsApp broadcasts. AI answers product questions from your catalog whether the customer arrives from a story reply, a DM ad, or a feed comment-to-DM. One conversation, one customer profile, two surfaces.
Connect your Instagram Business account through Meta Business Manager.
Authorize bitbybit on the Channels page in your workspace.
Test by sending a DM from another account and confirming it lands in bitbybit.
Bring Facebook Page Messenger conversations into the bitbybit inbox with shared AI and customer context.
See integration →Send high-volume broadcasts, run AI automation, and message thousands of customers through the official Meta API.
See integration →Send server-side conversion events back to Meta so ad measurement and optimization stay accurate.
See integration →Install on Shopify, start free, or message the team on WhatsApp — we'll wire it up with you.
Last reviewed: 2026-05-28 · Back to all integrations
Install on Shopify