Connect WhatsApp to your AI commerce platform.

Official Meta Tech Partner · Cloud API · COEX
Cloud API + coexistence (COEX)
1,000+ brands trust bitbybit
50+ countries, one platform
Meta's rates no per-conversation markup

Any open-rate or click-to-message figures you see for WhatsApp are industry benchmarks (Meta and analyst sources), not bitbybit guarantees.

Trusted by 1,000+ brands across support, commerce, and lifecycle journeys

One thread

Where a WhatsApp message goes.

A message in the thread doesn’t stop at the inbox. It flows through the agent, lands on the customer record, ties to your store and orders, and reaches your team — one channel, wired into everything behind it.

Connect WhatsApp to your platform.

Wire WhatsApp into your AI agent, customer record, store, and team — built as an Official Meta Tech Partner. See it run on WhatsApp Commerce and WhatsApp Marketing.

Connect WhatsApp
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See it in action: WhatsApp Commerce · WhatsApp Marketing

FAQ

Questions about WhatsApp integration.

Why WhatsApp instead of email or a website chat widget? +

It is where your customers already are — opened every day, answered in minutes, kept in one continuous thread. Discovery, questions, checkout, and support that used to be split across a website, email, and a help desk now happen in a single conversation. bitbybit turns that conversation into a channel you can run: one AI agent that sells, supports, and remembers, on the app your customers already use.

What does Official Meta Tech Partner mean for me? +

It means bitbybit is vetted by Meta to build on the WhatsApp Business Platform. That status unlocks the sanctioned surfaces — the four message categories, Catalog, Flows, OTP templates, ads that click to WhatsApp, and the Conversions API — running on infrastructure Meta sanctions, not a grey-market workaround. You keep your number and your customer relationships.

How does bitbybit connect to WhatsApp? +

bitbybit is an Official Meta Tech Partner. We run on WhatsApp Cloud API — Meta’s own hosting of the Business Platform — and the WhatsApp Business App with coexistence (COEX); a WhatsApp Sandbox lets you scan a QR and test features before you go live. In every case you keep your number, and bitbybit operates the system on top.

Can I keep my existing WhatsApp number and conversations? +

Yes. With coexistence (COEX) your team keeps the WhatsApp Business App running on the same number — including Groups, voice and video calls, and broadcast lists — while bitbybit layers automation, the AI agent, and the customer record on top. bitbybit does not take features away: your team keeps using WhatsApp the way it already does, plus automation, with no migration, no lost history, and no disruption to conversations already in flight.

What does WhatsApp cost — and does bitbybit mark it up? +

WhatsApp conversation fees are set by Meta and billed at Meta’s published rates with no per-conversation markup — you pay a flat platform fee to bitbybit, not a surcharge on every message. The absence of the typical reseller markup is part of running on official rails.

Will the AI answer accurately, or guess? +

It answers from your data — your catalog, your orders, your policies — not the internet’s version of your business. When something is outside what it knows, it says so and hands to your team with the full thread rather than making something up. Saying “let me bring in a human” is configured behavior, not failure.