bitbybit Changelog

June 2026 — what shipped

Mon, 01 Jun 2026 08:00:00 GMT

Shipping and promotions: GoSend delivery built into Commerce, a faster Blitz request flow, and discount vouchers you can run on your own store.

New: Discount vouchers in Commerce — Create and redeem voucher codes on bitbybit Commerce — run a promo on a channel you own.
New: GoSend delivery, built in — Book GoSend deliveries straight from a Commerce order with a new integration card — no copy-pasting addresses into another app.
New: Faster Blitz delivery requests — A streamlined flow for requesting same-day Blitz delivery on an order.

May 2026 — what shipped

Fri, 01 May 2026 08:00:00 GMT

Our biggest month yet: bitLoyalty arrived, a full-page chat surface, birthday capture for the agent, header/footer on WhatsApp templates, and a refreshed app.

New: bitLoyalty — points, tiers & vouchers (Beta · requires Shopify) — Loyalty, run from inside Marketing: points, tiers, and vouchers — surfaced in live chat, recorded on the customer, and usable as automation triggers. Beta · requires Shopify.
New: Full-page chat widget — A full-screen bitChat surface customers can open as a dedicated page — not just the corner bubble.
New: Birthdays in the Data Collection skill — The agent can now capture a customer’s birthday as part of Data Collection — ready to drive birthday flows in bitCRM.
New: Header & footer in WhatsApp templates — Add header and footer sections when you build a WhatsApp message template.
New: Custom unsubscribe settings — Set your own unsubscribe handling for outbound WhatsApp messages.
Improved: Better Meta Conversions API (CAPI) tracking — Improved CAPI event delivery so click-to-WhatsApp ad performance reports back more reliably.
Improved: Refreshed app — new home, design system & in-app announcements — A reworked home screen, a polished design system across the app, and an announcement modal so you see what shipped.
Improved: Cleaner customer record & live-chat cart — Restructured the customer page for faster scanning, plus better product-cart handling inside the live-chat widget.
Improved: Smoother bitCRM onboarding & variable editing — A clearer first-run setup and easier editing of dynamic variables.
Fixed: Automation & analytics fixes — Fixed automation lag, garbled automation analytics, the ticket date filter after the sidebar change, and trailing-space handling in bold formatting.

April 2026 — what shipped

Wed, 01 Apr 2026 08:00:00 GMT

Shipping showed up — KiriminAja and Blitz delivery built into Commerce, map-pinpoint addresses, and automations that branch on your own rules.

New: KiriminAja shipping, end to end — Book regular and instant deliveries through KiriminAja — including the payment step — without leaving Commerce.
New: RideBlitz same-day delivery — Same-day Blitz delivery on an order, with a proper cancellation flow when plans change.
New: Map-pinpoint addresses — Capture an exact map pinpoint for customer and shipping addresses, so couriers find the door — not just the street.
New: Custom automation conditions — Branch an automation on your own conditions in bitCRM — send the right follow-up to the right customer.
Improved: Time zone & currency at company setup — Pick the right time zone and currency when you create a company, so reporting and sends line up from day one.
Improved: Refreshed app navigation — Reworked the left-hand navigation across the app for faster movement between tools.

March 2026 — what shipped

Sun, 01 Mar 2026 08:00:00 GMT

The agent got better at support — CSAT scoring and AI-tag auto-priority — and the AI Studio rebuild wrapped up.

New: CSAT after an AI conversation — Collect a satisfaction score once the agent wraps a conversation, so you can see how it’s actually doing — not guess.
New: Auto-priority from AI tags — Live chats sort by priority automatically from the agent’s AI tags, so urgent threads rise to the top — recognition that helps your team serve faster.
New: WhatsApp catalog on the Business App (COEX) — Show your product catalog inside WhatsApp for stores connected through the WhatsApp Business App (COEX).
Improved: AI Studio rebuild — phase 3 — The final pass of the AI Studio revamp: building, tuning, and publishing your agent is faster and cleaner.
Improved: Live-chat widget settings & pre-filled WhatsApp message — More control over the widget, including a URL variable in the WhatsApp pre-filled message so the thread opens with context.
Improved: Clearer failed-campaign view — A cleaner table for reviewing campaign sends that didn’t go through.
Fixed: bitApp deep-linking — Fixed a deep-linking issue in bitApp.

February 2026 — what shipped

Sun, 01 Feb 2026 08:00:00 GMT

Commerce got serious — DOKU payments, multi-store locations, and order tags — alongside a rebuilt bitChat web widget.

New: DOKU payments in Commerce — Accept payments through DOKU on bitbybit Commerce, so customers can pay on a channel you own.
New: Multi-store locations — Run more than one store location, with the right inventory and address attached to each order.
New: New bitChat web widget — A rebuilt live-chat widget for faster, cleaner conversations on your site.
New: Order tags — Tag and organize orders in Commerce to keep fulfilment and follow-up straight.
Improved: WhatsApp templates, improved — A smoother way to build and manage your WhatsApp message templates.
Improved: bitChat analytics — Clearer conversation and agent metrics in bitChat.
Improved: Commerce polish — Cleaner order table, better country/city/province address inputs, and general UI tidy-ups across Commerce.

January 2026 — what shipped

Thu, 01 Jan 2026 08:00:00 GMT

We opened 2026 by rebuilding AI Studio, turning on automatic follow-ups, and adding a live analytics view for Commerce.

New: AI Studio, rebuilt — A faster, cleaner way to build, control, and publish your agent — no code. (Phases one and two; the rebuild finished in March.)
New: Automatic follow-ups — The agent’s Follow-up skill can now reopen a quiet thread on its own, so conversations get a timely nudge — without anyone watching for the lull.
New: Commerce analytics — A live view of orders and store performance for brands selling on bitbybit Commerce.
Improved: Any customer field as a variable — Drop additional customer data straight into messages and templates as dynamic variables.
Improved: bitChat & AI Studio polish — A round of refinements across the conversation surface and the agent engine.

December 2025 — what shipped

Mon, 01 Dec 2025 08:00:00 GMT

Closing 2025: birthday automations, media uploads in WhatsApp forms, and new automation triggers.

New: Birthday automation template — A ready-made automation to reach customers on their birthday.
New: Media uploads in WhatsApp forms — Let customers attach photos and files when they fill in a WhatsApp form.
New: More automation actions — New message actions to build richer, multi-step automations.
Improved: Ticket-resolved trigger — Start an automation when a ticket is resolved, plus a revamped chat trigger.
Improved: Custom bitLink presets in the dashboard — Define your own bitLink presets from the admin dashboard.
Improved: Meta CAPI improvements — More reliable Meta Conversions API event delivery for ad tracking.

November 2025 — what shipped

Sat, 01 Nov 2025 08:00:00 GMT

Shipping and reliability: GoSend delivery built into Commerce, invoices from automations, and a safer variant editor.

New: GoSend shipping in Commerce — Book GoSend deliveries on an order without leaving Commerce.
New: Send invoices from automations — Trigger an invoice to the customer as a step in an automation.
New: Store location settings — Set and manage your store location for orders and shipping.
Improved: Graceful AI fallback — The agent fails gracefully and hands off cleanly when it hits an error.
Improved: Better scheduled triggers — More control over time-based automation triggers.
Fixed: Safer variant editing — Renaming a saved product variant no longer risks losing data.

September 2025 — what shipped

Mon, 01 Sep 2025 08:00:00 GMT

A loaded release: bulk product import, one-click ticket translation, and an agent you can tune for tone.

New: Bulk product import — Import your whole catalog at once into Commerce.
New: Translate an entire ticket — Translate a whole conversation in one click — serve customers in their language.
New: Block & unblock on WhatsApp — Block or unblock a customer from WhatsApp Cloud API live chat.
New: Pre-approved templates in campaigns — Send campaigns and automations using your pre-approved WhatsApp templates.
Improved: Tune the agent’s tone — Controls for the agent’s reply style and tone of voice.
Improved: Build the knowledge base from your site — Populate the agent’s knowledge base by crawling your whole website.

August 2025 — what shipped

Fri, 01 Aug 2025 08:00:00 GMT

The agent learned from your knowledge base, started resolving on its own, and Commerce gained partial fulfilment.

New: Knowledge base in AI Studio — Feed the agent a knowledge base so it answers from your own content, not guesswork.
New: Partial order fulfilment — Fulfil part of an order with a new fulfilment flow in Commerce.
New: Pin a conversation — Pin important threads to the top of live chat.
Improved: Follow-up & auto-resolve skills — The agent can follow up on quiet threads and resolve tickets on its own.
Improved: The agent replies with images — Agent responses can now include images, not just text.
Improved: Create & update orders from the conversation — Build or edit an order straight from the customer panel beside the chat.
Improved: Unified settings — One consolidated place for your workspace settings.

July 2025 — what shipped

Tue, 01 Jul 2025 08:00:00 GMT

TikTok joined your conversations, and Commerce product variants got a redesign.

New: TikTok messages in bitChat — Handle TikTok conversations alongside WhatsApp, Instagram, and Messenger.
Improved: Redesigned product variants — A clearer way to set up product variants and pricing in Commerce.
Improved: Smoother bitChat onboarding — A cleaner first-run setup for getting bitChat live.

June 2025 — what shipped

Sun, 01 Jun 2025 08:00:00 GMT

A focused month on Commerce order editing and richer campaign analytics.

Improved: Richer campaign analytics — More detail on how your WhatsApp campaigns performed.
Improved: Smoother order editing — A reworked payment-method picker, a faster single-product add flow, and order notes in Commerce.
Fixed: Orders & Products page fixes — Fixed errors that could break the Orders and Products pages.

May 2025 — what shipped

Thu, 01 May 2025 08:00:00 GMT

A big month: order management in Commerce, Meta’s Conversions API for ad tracking, Instagram comments, and more ways to sign in.

New: Order management in Commerce — Create, edit, and track orders inside bitbybit Commerce — a channel you own.
New: Meta Conversions API (CAPI) — Send conversion events back to Meta so click-to-WhatsApp ad performance reports accurately.
New: Instagram comments — Read and reply to Instagram comments alongside your other conversations.
New: Expired-window banner on Meta chats — A banner flags when a WhatsApp, Instagram, or Messenger messaging window has closed.
New: More ways to sign in — Added LinkedIn and Google One-Tap to social login for your storefront.
New: Customer record & OTP inside live chat — See the customer record and one-time-passcode tools right inside the live-chat view.
Improved: Guided AI Studio onboarding — A first-run setup that walks you through building your agent.
Fixed: Refunds in the order timeline — Refund amounts now show in the order timeline.

April 2025 — what shipped

Tue, 01 Apr 2025 08:00:00 GMT

Promotions and ratings: vouchers inside automations, a pre-built template library, and one-tap CSAT on WhatsApp.

New: Vouchers in campaigns & automations — Attach voucher codes to the messages your automations and campaigns send.
New: Pre-built template library — Start from a library of ready-made message and automation templates.
New: Ask for a rating on WhatsApp — Request a CSAT score with a WhatsApp button after a conversation wraps.
Improved: Connect payments with Xendit — A clearer setup flow for connecting Xendit to bitbybit Commerce.
Improved: Cleaner ticket filtering — Better filters on the tickets page for working through conversations.

March 2025 — what shipped

Sat, 01 Mar 2025 08:00:00 GMT

WhatsApp Carousels arrived in campaigns and automations, and bitLink got more shareable.

New: WhatsApp Carousel in campaigns & automations — Send swipeable product carousels in your WhatsApp campaigns and automations.
New: Share a bitLink by QR code — Generate a QR code for any bitLink to bridge offline traffic into chat.
New: Send a form response back to the customer — Echo a customer’s WhatsApp form answers back into the thread for confirmation.
Improved: Build an action straight from a trigger — Add the next automation step right from the trigger — fewer clicks to wire up a flow.
Improved: Custom bitLink presets — Build and reuse your own bitLink themes.

February 2025 — what shipped

Sat, 01 Feb 2025 08:00:00 GMT

The agent got smarter about customers — auto-tagging and form-triggered automations — and your catalog reached new surfaces.

New: AI-generated customer tags — The agent tags customers automatically as it reads each conversation.
New: Trigger automations from a WhatsApp form — Start an automation the moment a customer submits a WhatsApp form.
New: Configure the agent from the chat page — Set up and adjust the AI agent directly from the chat page.
New: Catalog on your bitLink — Show your WhatsApp product catalog right on a bitLink page.
Improved: Rich text in the message composer — Format messages with rich text, with a clear character limit as you type.

January 2025 — what shipped

Wed, 01 Jan 2025 08:00:00 GMT

We launched AI Studio — the no-code way to build your agent — and put it at the center of the app.

New: AI Studio launched — Build, control, and publish an AI agent without code — the engine behind every bitbybit conversation.
New: Version your AI agent — Save and roll back versions of your agent’s configuration as you tune it.
New: Choose your AI model — Pick the model and settings the agent runs on.
Improved: Live-chat filters — A filter modal for finding the right conversations faster in live chat.
Fixed: Automation analytics fix — Fixed a crash in automation analytics.