Pricing
Simple plans for every
stage of growth.
Each product has its own pricing so you only pay for what you use. Start free, scale when you’re ready.
bitChat
WhatsApp-first AI support and conversion. Resolve faster, convert more, and keep customer context in one workspace.
Testing & exploring
Free
$ 0
Always free — no trial expiry
Get Started Free What's included
- 100 AI replies/mo
- 100 tickets/mo
- 3 agents
- 5 AI tags
- WhatsApp, IG, FB, TikTok Shop + Web chat widget
- AI Studio (build, test, deploy)
- AI knows loyalty points
- AI product recommendations
- Order lookup in chat
- AI summaries
- 50 KB documents
- Email support
Small teams starting out
Starter
7-day trial · No card · Cancel anytime
$ 32.5
per workspace / month, billed annually
Start 7-Day Free Trial Everything in Free, upgraded:
- 7-day free trial
- 2,500 AI replies/mo
- 1,500 tickets/mo
- 6 agents
- 20 AI tags
- 500 KB documents
- Advanced handoff rules
- Enhanced analytics
- Hide 'Powered by bitbybit'
- Priority support
Most popular
Growing brands scaling up
Growth
7-day trial · No card · Cancel anytime
$ 82.5
per workspace / month, billed annually
Start 7-Day Free Trial Everything in Starter, upgraded:
- 7-day free trial
- 8,000 AI replies/mo
- 5,000 tickets/mo
- 12 agents
- 50 AI tags
- 5,000 KB documents
- Advanced AI Instructions (check/create order, escalation)
- API + webhooks
- Revenue attribution
- Priority support
Complete platform automation
Pro Bundle
Expert onboarding · Every product included
$ 249.17
per workspace / month, billed annually
Book Demo Everything in Growth, upgraded:
- 25,000 AI replies/mo (3x volume buffer vs Growth)
- 10,000 tickets/mo
- 25 agents
- Unlimited AI tags
- Unlimited KB documents
- All 5 products at Growth tier
- VIP support + expert onboarding
WhatsApp message fees charged separately at official Meta rates — no markup. 7-day free trial on Starter and Growth plans. No credit card required to start.
Compare plans
bitChat — what's in
each plan
A full breakdown of every feature across Free, Starter, Growth, and Pro Bundle.
| Feature | Free | Starter | Growth | Pro Bundle |
|---|---|---|---|---|
| Volume | ||||
| AI replies/mo | 100 | 2,500 | 8,000 | 25,000 |
| Tickets/mo | 100 | 1,500 | 5,000 | 10,000 |
| Human agents | 3 | 6 | 12 | 25 |
| Channels (all tiers) | ||||
| WhatsApp Business API | ✓ | ✓ | ✓ | ✓ |
| WhatsApp COEX | ✓ | ✓ | ✓ | ✓ |
| Instagram + Facebook DM | ✓ | ✓ | ✓ | ✓ |
| Web chat widget | ✓ | ✓ | ✓ | ✓ |
| TikTok Shop messages | ✓ | ✓ | ✓ | ✓ |
| AI capabilities | ||||
| AI Studio (build, test, deploy) | ✓ | ✓ | ✓ | ✓ |
| Active AI skillsets | Unlimited | Unlimited | Unlimited | Unlimited |
| AI summaries | ✓ | ✓ | ✓ | ✓ |
| AI knows loyalty points | ✓ | ✓ | ✓ | ✓ |
| AI product recommendations | ✓ | ✓ | ✓ | ✓ |
| Order lookup in chat | ✓ | ✓ | ✓ | ✓ |
| AI auto-tagging (# tags) | 5 | 20 | 50 | Unlimited |
| Advanced AI Instructions (check/create order, escalation) | — | — | ✓ | ✓ |
| Knowledge base | ||||
| Knowledge base entries (PDF/DOCX + crawled pages) | 50 | 500 | 5,000 | Unlimited |
| URL crawl depth | 2 | 3 | 5 | 10 |
| KB auto-update from web (future) | Manual | Manual | Weekly | Daily |
| Inbox & workflow | ||||
| Personal inbox | ✓ | ✓ | ✓ | ✓ |
| Multi-agent shared inbox | ✓ | ✓ | ✓ | ✓ |
| Working hours / availability | ✓ | ✓ | ✓ | ✓ |
| Advanced handoff rules | — | ✓ | ✓ | ✓ |
| Quick replies | Unlimited | Unlimited | Unlimited | Unlimited |
| Developer | ||||
| API + webhooks | — | — | ✓ | ✓ |
| Analytics | ||||
| Basic dashboard | ✓ | ✓ | ✓ | ✓ |
| Enhanced analytics (future) | — | ✓ | ✓ | ✓ |
| Revenue attribution (future) | — | — | ✓ | ✓ |
| Branding & support | ||||
| Hide 'Powered by bitbybit' | — | ✓ | ✓ | ✓ |
| Support | Priority | Priority | VIP + onboarding | |
Enterprise
Need something
custom-built?
For large teams, multi-brand operations, and complex integrations. We’ll scope a plan that fits your exact requirements.
- Custom conversation and contact limits
- Dedicated infrastructure & SLA
- SSO, audit logs & compliance
- Dedicated success manager
- Custom AI configuration & guardrails
- API access & white-label options
Prefer to talk it through on WhatsApp? Chat with our team — +62 877 5529 9328
Yes — bitChat and bitCRM are priced separately, so you only pay for the products you use, and they’re built to run together: AI tags from bitChat conversations sync into bitCRM automatically to trigger follow-ups. Start with one and add the other at any time, or take the $299/mo Pro Bundle, which includes every bitbybit product with expert onboarding.
WhatsApp charges a per-conversation fee set by Meta, and bitbybit passes it through at Meta’s published rates with no per-conversation markup — you pay the same rate you’d pay Meta directly. Your bitbybit plan is a flat platform fee, so your messaging volume never carries a platform cut or hidden surcharge.
bitbybit notifies you before you reach your plan’s conversation or contact limit — your service isn’t cut off mid-month without warning. You can upgrade to a higher tier at any time, prorated to the remaining days of your billing cycle, so you only pay the difference for the time left.
Yes — every bitbybit product’s Starter and Growth plans come with a 7-day free trial, no credit card required, with full access to the plan’s features so you can test real workflows before paying. The $299/mo Pro Bundle has no trial — it starts with a demo and expert onboarding instead.
Yes — you can upgrade or downgrade any bitbybit plan at any time. Upgrades take effect immediately and are prorated to your billing cycle; downgrades take effect at the start of your next billing cycle, so you keep your current plan’s features until then.
Yes — annual billing on bitbybit saves you up to 17% compared to monthly pricing, the equivalent of about two months free. Use the billing toggle at the top of the pricing page to see the annual price for each product’s plans.