Pricing
Simple plans for every
stage of growth.
Each product has its own pricing so you only pay for what you use. Start free, scale when you’re ready.
bitChat
WhatsApp-first AI support and conversion. Resolve faster, convert more, and keep customer context in one workspace.
Testing & exploring
bitChat Free
bitChat Free price:$0
Always free — no trial expiry
Get Started FreeWhat's included
- 100 AI replies/mo
- 100 tickets/mo
- 3 agents
- 5 AI tags
- WhatsApp, IG, FB, TikTok Shop + Web chat widget
- AI Studio (build, test, deploy)
- AI knows loyalty points
- AI product recommendations
- Order lookup in chat
- AI summaries
- 50 Knowledge Base documents
- Email support
Small teams starting out
bitChat Starter
7-day trial · No card · Cancel anytime
bitChat Starter price:$32.5
per workspace / month, billed annually
or $39/mo billed monthly
Start 7-Day Free TrialEverything in Free, upgraded:
- 7-day free trial
- 2,500 AI replies/mo
- 1,500 tickets/mo
- 6 agents
- 20 AI tags
- 500 Knowledge Base documents
- Advanced handoff rules
- Enhanced analytics
- Hide 'Powered by bitbybit'
- Priority support
Most popular
Growing brands scaling up
bitChat Growth
7-day trial · No card · Cancel anytime
bitChat Growth price:$82.5
per workspace / month, billed annually
or $99/mo billed monthly
Start 7-Day Free TrialEverything in Starter, upgraded:
- 7-day free trial
- 8,000 AI replies/mo
- 5,000 tickets/mo
- 12 agents
- 50 AI tags
- 5,000 Knowledge Base documents
- Advanced AI Instructions (check/create order, escalation)
- API + webhooks
- Priority support
Complete platform automation
bitChat Pro Bundle
Expert onboarding · Every product included
bitChat Pro Bundle price:$249.17
per workspace / month, billed annually
or $299/mo billed monthly
Book DemoEverything in Growth, upgraded:
- 25,000 AI replies/mo (3x volume buffer vs Growth)
- 10,000 tickets/mo
- 25 agents
- Unlimited AI tags
- Unlimited Knowledge Base documents
- All 5 products at Growth tier
- VIP support + expert onboarding
WhatsApp message fees charged separately at official Meta rates — no markup.7-day free trial on Starter and Growth plans.No credit card required to start.
Compare plans
bitChat — what's in
each plan
A full breakdown of every feature across Free, Starter, Growth, and Pro Bundle.
| Feature | Free | Starter | Growth | Pro Bundle |
|---|---|---|---|---|
| Volume | ||||
| AI replies/mo | 100 | 2,500 | 8,000 | 25,000 |
| Tickets/mo | 100 | 1,500 | 5,000 | 10,000 |
| Human agents | 3 | 6 | 12 | 25 |
| Channels (all tiers) | ||||
| WhatsApp Business API | ✓ | ✓ | ✓ | ✓ |
| WhatsApp COEX | ✓ | ✓ | ✓ | ✓ |
| Instagram + Facebook DM | ✓ | ✓ | ✓ | ✓ |
| Web chat widget | ✓ | ✓ | ✓ | ✓ |
| TikTok Shop messages | ✓ | ✓ | ✓ | ✓ |
| AI capabilities | ||||
| AI Studio (build, test, deploy) | ✓ | ✓ | ✓ | ✓ |
| Active AI skillsets | Unlimited | Unlimited | Unlimited | Unlimited |
| AI summaries | ✓ | ✓ | ✓ | ✓ |
| AI knows loyalty points | ✓ | ✓ | ✓ | ✓ |
| AI product recommendations | ✓ | ✓ | ✓ | ✓ |
| Order lookup in chat | ✓ | ✓ | ✓ | ✓ |
| AI auto-tagging (# tags) | 5 | 20 | 50 | Unlimited |
| Advanced AI Instructions (check/create order, escalation) | — | — | ✓ | ✓ |
| Knowledge base | ||||
| Knowledge base entries (PDF/DOCX + crawled pages) | 50 | 500 | 5,000 | Unlimited |
| URL crawl depth | 2 | 3 | 5 | 10 |
| Knowledge Base auto-update from web (future) | Manual | Manual | Weekly | Daily |
| Inbox & workflow | ||||
| Personal inbox | ✓ | ✓ | ✓ | ✓ |
| Multi-agent shared inbox | ✓ | ✓ | ✓ | ✓ |
| Working hours / availability | ✓ | ✓ | ✓ | ✓ |
| Advanced handoff rules | — | ✓ | ✓ | ✓ |
| Quick replies | Unlimited | Unlimited | Unlimited | Unlimited |
| Developer | ||||
| API + webhooks | — | — | ✓ | ✓ |
| Analytics | ||||
| Basic dashboard | ✓ | ✓ | ✓ | ✓ |
| Enhanced analytics (future) | — | ✓ | ✓ | ✓ |
| Revenue attribution (future) | — | — | ✓ | ✓ |
| Branding & support | ||||
| Hide 'Powered by bitbybit' | — | ✓ | ✓ | ✓ |
| Support | Priority | Priority | VIP + onboarding | |
Enterprise
Need something
custom-built?
For large teams, multi-brand operations, and complex integrations. We’ll scope a plan that fits your exact requirements.
- Custom conversation and contact limits
- Dedicated infrastructure & SLA
- SSO, audit logs & compliance
- Dedicated account manager
- Custom AI configuration & guardrails
- API access & white-label options
Prefer to talk it through on WhatsApp?Chat with our team — +62 877 5529 9328
Yes — bitChat and bitCRM are priced separately, so you only pay for the products you use, and they’re built to run together: AI tags from bitChat conversations sync into bitCRM automatically to trigger follow-ups. Start with one and add the other at any time, or take the $299/mo Pro Bundle, which includes every bitbybit product with expert onboarding.
Meta bills WhatsApp per delivered message, priced by message category and the recipient’s market, and bitbybit passes those fees through at Meta’s published rates with no markup — you pay the same rate you’d pay Meta directly. Your bitbybit plan is a flat platform fee, so your messaging volume never carries a platform cut or hidden surcharge.
bitbybit notifies you before you reach your plan’s conversation or contact limit — your service isn’t cut off mid-month without warning. You can upgrade to a higher tier at any time, prorated to the remaining days of your billing cycle, so you only pay the difference for the time left.
One AI reply is one response from your AI agent, however many message bubbles it’s split into — a three-bubble answer and a five-bubble answer each count as one. The Free plan includes 100 AI replies per month, and paid plans include more (see each plan above). For illustration: if an average conversation takes 10 AI replies, 100 replies covers about 10 conversations. The allowance is shared across all your connected channels (WhatsApp, Instagram and so on), not split per channel.
The AI agent stops replying and conversations are escalated to your human agents until you top up or upgrade. Your account and the rest of the platform keep running — nothing is switched off. If you haven’t added a payment method, you’re not charged.
Pro Bundle and Enterprise plans include a dedicated account manager for onboarding, strategy, AI prompt tuning, and help with migration and connecting your channels. Every plan includes guided onboarding and ongoing support through chat and email.
Yes — every bitbybit product’s Starter and Growth plans come with a 7-day free trial, no credit card required, with full access to the plan’s features so you can test real workflows before paying. The $299/mo Pro Bundle has no trial — it starts with a demo and expert onboarding instead.
Yes. Upgrades take effect immediately and are prorated to your billing cycle. To downgrade, cancel your current subscription from Plan management in your account, then subscribe to the lower plan. If you’re on a grandfathered or custom plan, ask your account manager or support first — switching tiers moves you to the current pricing.
Yes — annual billing on bitbybit saves you up to 17% compared to monthly pricing: pay for 10 months, get 12. Use the billing toggle at the top of the pricing page to see the annual price for each product’s plans.
No. There’s no minimum payment, no deposit and no upfront investment fee, and you can pay month to month. WhatsApp message fees are separate and passed through at Meta’s published rates.
Cards are charged through Stripe, billed monthly or annually. Indonesian customers usually pay through Xendit. For custom contracts, your account manager arranges billing with you.
Ask your account manager first (Pro Bundle and Enterprise), or contact support. Plan management doesn’t let you change the card directly yet; if they can’t help, you can cancel and subscribe again with the new card.