Does this replace Outlook?

Channels

Microsoft Outlook WhatsApp integration

Pull Outlook and Microsoft 365 email conversations into the bitbybit inbox alongside WhatsApp.

In short

Outlook integration brings Microsoft 365 mailbox conversations into the bitbybit livechat inbox alongside WhatsApp, Instagram, and Messenger. Customer-support emails sit on the same customer record as the WhatsApp thread — agents see the full history without switching apps. This is the right shape for brands whose B2B or post-purchase support still happens in email but whose pre-purchase and customer-facing conversation has moved to WhatsApp.

What you can do

How bitbybit works with Microsoft Outlook.

Receive Outlook / Microsoft 365 emails in the unified inbox
Link email and WhatsApp threads on one customer record
Reply to emails from the same agent workflow as chat

Setup

Live in ~10 minutes.

01
Open Channels in your bitbybit workspace.
02
Sign in with your Microsoft 365 account.
03
Authorize bitbybit to read and reply on the connected mailbox.

Common questions

Before you connect.

No. The mailbox stays in Microsoft 365 — bitbybit reads and sends through it. Replies sent from bitbybit appear in your Outlook Sent folder, and replies sent from Outlook appear in the bitbybit inbox.

Related integrations