Qontak is built for enterprise IT teams inside the Mekari ecosystem — not for WhatsApp-first commerce brands. You'd be paying for features you don't need while missing the ones you do: native Shopify commerce, AI with real purchase context, and a CRM that reads conversations. bitbybit gives you all of this from day one.
Qontak is optimised for SLA management and enterprise support queues. bitbybit is built around the full commerce journey — from ad click to repeat purchase — with AI that understands buying intent, not just ticket priority.
Qontak's visual flow builder can automate conversations but has no connection to your Shopify store. bitbybit's AI reads live inventory, customer order history, and cart status mid-conversation — so it can recommend, recover, and close, not just route.
Qontak has no documented Shopify integration. bitbybit surfaces live inventory, customer order history, and cart status directly into every AI agent view and human conversation — no lookup, no middleware.
Qontak charges per suite (Service, Sales, Broadcast) and per user within each. As your team grows, costs multiply across multiple product subscriptions. bitbybit is a single platform — one account covers inbox, CRM, campaigns, and AI Studio.
See how both platforms stack up across the features that matter most for WhatsApp commerce and Shopify brands.
Qontak's per-suite, per-user pricing model compounds as your team grows — and still doesn't include native Shopify commerce.
We believe in honest comparisons. Here are the scenarios where Qontak may be more suited to your needs.
Qontak is a general omnichannel CRM built around the Mekari enterprise ecosystem. bitbybit is WhatsApp-first and built for e-commerce — with native Shopify integration, in-chat cart and payment links, and AI agents that understand live purchase data and close sales autonomously.
Shopee and Tokopedia have their own built-in AI — and it's designed to serve their platforms, not your brand. bitbybit builds first-party AI commerce experiences specifically for your brand, creating direct customer relationships, repeat purchase, and LTV that no marketplace tool can replicate. If you're building a brand that stands apart — not just another marketplace seller — bitbybit is built for that.
Yes. bitbybit was founded in Indonesia and serves 1,000+ brands locally and internationally, with Bahasa Indonesia support and a local team.
Qontak charges per suite (Service, Sales, Broadcast) and per user within each, which compounds as your team grows. bitbybit is a single platform — inbox, CRM, campaigns, and AI agents are all included in one plan without multi-product stacking.
No. Our migration team handles data export, contact migration, and workflow setup. Most brands are fully live within 3–5 business days at zero cost.
Our team handles the full transition — zero downtime, zero cost. You keep serving customers while we rebuild everything in the background.
We export your full contact list, conversation history, and workflow configurations from your current platform.
Your bitbybit workspace is configured with your WhatsApp number, team seats, and Shopify store connected.
Automations, campaigns, and bot flows are rebuilt and tested in your new environment before going live.
We cut over during low-traffic hours. Your customers never experience a gap in service. Average: 3–5 business days.
From the first "Hi" to the next repurchase — connect AI agents, CRM, and commerce data into one intelligent thread that never loses context.