About

We're building the operating system
for WhatsApp commerce.

bitbybit is a WhatsApp-first AI commerce platform for Shopify and modern commerce brands. One connected system across AI, conversations, CRM, commerce, and automation.

Vision & Mission
Our Vision

Enable every company to reach its full potential using AI and WhatsApp-first commerce.

Our Mission

Build an AI-native operating system that unifies support, marketing, and sales on WhatsApp.

We believe great commerce feels like a conversation, and that brands should own the customer relationship end-to-end. Our AI doesn't just chat — it processes returns, recovers carts, and drives real business outcomes so companies can reach their full potential.

Core Values

What we believe.

Conversation-First

Commerce should feel natural, like talking to a friend who knows exactly what you need.

Action-Oriented AI

Our AI doesn't just chat — it processes returns, recovers carts, and drives real business outcomes.

Universal Access

Every brand, from startups to enterprises, deserves AI that works without complexity.

Why Now

The world is moving
to conversations.

How we're different

Built for real
business outcomes.

01

Single Source of Truth

One customer timeline across marketing, support, and sales.

02

Minutes to Value

Visual, no-code setup; launch in hours, not months.

03

Agents That Act

Recover carts, process returns, update orders, and more — on autopilot.

04

Lower Total Cost

Replace multiple subscriptions with one unified OS.

Our Principles

What drives us
every day.

Customer First

Every decision starts from customer outcomes.

Make Hard Things Simple

Hide complexity; ship clarity.

Ship Responsibly

Build trustworthy AI with guardrails by design.

Own Outcomes

Measure what matters: revenue, resolution time, customer happiness.

Meet bitbybit

Talk to us.

We're a focused team building WhatsApp-first AI agents for commerce. Our mission is to help brands sell, support, and grow through intelligent conversations.

William Tunggaldjaja

Founder & CEO

Former tech leader with a decade of experience building products at scale. William founded bitbybit to solve a problem he saw firsthand: brands struggling to connect with customers on the channels they actually use. His vision is to make enterprise-grade AI accessible to every business, one conversation at a time.

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Get started

Turn WhatsApp into your
best revenue channel.

Start free, scale as you grow. Join 1000+ brands across 50+ countries using bitbybit to sell, support, and grow on WhatsApp from one connected system.

Start free