bitCRM

How to Use Dynamic Variables in Automation Messages

Use the following dynamic variables to personalize messages regarding orders and customer information:

Order Data

Description Variable
Order ID {{order.id}}
Order Name {{order.name}}
Order Total Price {{order.totalPrice}}
Order Note {{order.note}}
Order Item Lines {{order.itemLines}}
Order Properties {{order.itemLines.properties.name[index]}} : {{order.itemLines.properties.value[index]}}
Order Lins Details {{order.link}}

Customer Data

Description Variable
Full Name {{order.customer.name}}
First Name {{order.customer.firstName}}
Last Name {{order.customer.lastName}}
Email {{order.customer.email}}
Phone {{order.customer.phone}}
Address {{order.customer.address}}

Shipping Address

Description Variable
Customer full name {{order.shippingAddress.name}}
Customer First Name {{order.shippingAddress.firstName}}
Customer Last Name {{order.shippingAddress.lastName}}
Address 1 {{order.shippingAddress.address1}}
Address 2 {{order.shippingAddress.address2}}
Country {{order.shippingAddress.country}}
Province {{order.shippingAddress.province}}
City {{order.shippingAddress.city}}
Zip {{order.shippingAddress.zip}}

Only for "Order Paid" Trigger

Description Variable
Financial Status {{order.financialStatus}}
Gateway {{order.gateway}}
Payment Gateway Names {{order.paymentGatewayNames}}

Only for "Order Fullfilled" Trigger

Description Variable
Shipping Name {{order.fulfillments.name}}
Tracking number {{order.fulfillments.trackingNumber}}
Tracking URL {{order.fulfillments.trackingUrl}}
Fulfillment Status {{order.fulfillments.status}}

Only for "Abandoned Cart" Trigger

Description Variable
Abandoned Cart Url {{order.abandonedCartUrl}}

Utilize these variables to ensure precise and meaningful communication with your customers.

For further assistance, reach out to us at [email protected].

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