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How to Create and Organize Tickets

bitChat

Organizing customer service tickets in bitChat helps ensure no query goes unanswered. This guide shows you how to create, label, and color-code ticket tags for easy identification and management of support requests.

Step 1: Go to bitChat Settings - Live Chat & Ticket dashboard.

Step 2: Scroll down and click "Add new ticket tag"

Click "Add new ticket tag"

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Step 3: Fill in tag name, pick a color, and click "Save changes"

Fill in name the tag and pick a color
Click "Save changes"

For further assistance, reach out to us at help@bitbybit.studio

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