bitChat

How to Create a Quick Reply Template

At bitbybit, we're committed to empowering brands with cutting-edge customer support tools. One of our standout features is the Quick Reply Template, designed to deliver consistent and efficient support with minimal effort.

The Power of Quick Reply Templates: Effortlessly manage customer interactions by creating pre-defined responses for common inquiries, such as:

  1. Greetings: Standardize your welcome messages.
  2. Return Form Procedures: Simplify the return process with clear, automated instructions.
  3. COD Confirmation: Ensure smooth transactions with a structured Cash-on-Delivery confirmation process.
  4. Feedback Form: Gather valuable customer feedback with ease.

How to Create Your Quick Reply Template:

Step 1: Access Quick Reply Template

Click "Quick Reply Template"
  • Tap "Add New Quick Reply" button to begin setting up your template.
Click "Add new quick reply"

Step 2: Compose the Quick Reply Message

  • Define a command using the format "/command" to trigger the response.
  • In the "Message" field, type the response you want to send automatically
  • Click the "Add Dynamic Customer Name" button to include the customer's name in your message.
Fill in "Quick reply command" and "Message" and click "Add dynamic customer name" if necessary

Step 3: Send Image to Your Customers (Optional)

  • If you wish to send an image along with your quick reply, click “upload image” and select the file.
Click or drop "Image"

Step 4: Save Your New Quick Reply

  • Click the "Save" button to finalize the template.
Click "Save"

Step 5: Test Your Template

  • Return to "LiveChat" and type your command to see it in action.
Test it out on Livechat


For further assistance, reach out to us at [email protected].

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