FAQ
No matter what you need, we’re here to help! Browse through commonly asked questions for quick solutions, or visit our blogs for beginner-friendly tips and updates on bitbybit.
What AI model does bitbybit use?
bitbybit uses ChatGPT 4o Mini for Free & Basic plans and ChatGPT o3 Mini for Standard, Pro & Enterprise plans.
What is the difference between GPT-4o Mini and GPT-o3 Mini? Which one should I choose?
GPT-4o Mini is a fast and versatile model that excels in both text and visual tasks, making it ideal for general use, creative work, and quick responses. GPT-o3 Mini, while slower, provides more detailed and nuanced answers for complex inquiries but does not support visual input. Choose GPT-4o Mini for speed and adaptability, or GPT-o3 Mini if you need deeper, more thorough responses.
Does AI Agent need to be connected to WhatsApp or Shopify first? Is there a way to test it before going live?
No, AI Agent does not need to be connected to WhatsApp or Shopify to be tested. Once you create a store on bitbybit, you can use the AI Playground feature to try it out before going live.
Is AI in bitbybit only focused on chatbots?
No, bitbybit AI extends beyond chatbots. It provides data analytics with in-depth reports and actionable insights, automates CRM processes like customer segmentation and data management, and analyzes trends to predict performance and assist in campaign planning.
What is the difference between the chatbot and AI Agent? Are they the same?
No, they are different. The chatbot maps and delivers predefined responses based on set rules, while the AI Agent responds dynamically like a customer service representative, understanding context and generating answers in real-time.
What platforms does the AI Agent support?
AI Agent currently works on WhatsApp, Instagram DM, and Facebook Messenger.
Do I need a specific prompt to create a persona for the AI Agent?
No, bitbybit makes it easy with a built-in persona feature. Simply enter your shop description and product FAQs (if available), and the AI Agent will adjust accordingly.
I have a Shopify store. Can I sync my Shopify products with the AI Agent?
Yes, you can enable the product recommendation feature in the AI Agent’s skillset. It will automatically sync with your Shopify store once you’ve integrated Shopify with your bitbybit store.
How can I start using bitbybit AI?
Visit bitbybit.studio to sign up and create your store. Then, go to the AI Studio menu to set up your AI Agent persona for your store.
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