WhatsApp Cloud API, bitChat

How to Create and Connect WhatsApp Cloud API with bitbybit

With the growing importance of instant messaging in business communication, integrating WhatsApp with your e-commerce operations is a game-changer. bitbybit makes it easy to connect your WhatsApp Cloud API, ensuring seamless customer interactions and enhanced engagement. This tutorial will walk you through the process of setting up your WhatsApp Cloud API and linking it with bitbybit, so you can leverage this powerful combination to optimize your customer communication strategy.

What is WhatsApp Cloud API?

The WhatsApp Cloud API is a powerful tool that allows businesses to integrate WhatsApp messaging into their own systems. It provides a scalable and secure way to communicate with customers directly through the WhatsApp platform, offering a robust solution for businesses to manage customer interactions, automate responses, and provide real-time support.

The Benefits of WhatsApp Cloud API

1. Seamless Communication:

  • Engage with customers directly on WhatsApp, the world’s most popular messaging platform.
  • Provide instant support and build stronger customer relationships.

2. Automation:

  • Automate responses to common inquiries, saving time and improving efficiency.
  • Set up automated workflows for various customer interactions, such as order confirmations and delivery updates.

3. Scalability:

  • Easily scale your messaging capabilities as your business grows.
  • Handle large volumes of messages without compromising on quality or speed.

4. Enhanced Security:

  • Benefit from WhatsApp’s end-to-end encryption to keep your customer interactions secure.
  • Ensure compliance with data protection regulations.

Why Choose bitbybit?

bitbybit is designed to help businesses streamline their sales and marketing efforts with powerful, integrated tools. Here’s why you should choose bitbybit for your WhatsApp Cloud API integration:

1. Unified Platform:

  • Manage all your customer communications, marketing campaigns, and sales efforts from one centralized dashboard.
  • Integrate with other essential tools and platforms seamlessly.

2. User-Friendly Interface:

  • Enjoy an intuitive and easy-to-navigate interface that simplifies complex processes.
  • Get started quickly with minimal setup required.

3. Customization:

  • Tailor your messaging and customer interactions to reflect your brand’s unique voice and style.
  • Utilize advanced features to create personalized customer experiences.

4. Reliable Support:

  • Access dedicated customer support to help you with any issues or questions.
  • Benefit from comprehensive resources and tutorials available in the bitbybit Help Center.

Step-by-Step Guide to Create and Connect Your WhatsApp Cloud API with bitbybit

In this tutorial, we'll guide you through the process of creating and connecting your WhatsApp Cloud API with bitbybit. This integration will enable you to streamline your communication and enhance customer engagement by leveraging the powerful features of both platforms. Follow these simple steps to get started:

Step 1: Create a Facebook Business Account 

1. Go to Facebook Business and create an account if you don't have one. See more details here.

2. Verify your business account to simplify future phone number verifications.

Step 2: Set up Your Facebook Developer Account 

1. Sign up or log in to the Meta for Developers account and click “Create App”.

Login to Meta for Developers and click "Create App"

2. Click "Create a New App" (https://developers.facebook.com/apps/creation/)

3. Select "Other" then click “Next”.

Select "Other" and click "Next"

4. Select app type: “Business", then click “Next”.

Select app type: "Business" and click "Next"

5. Provide the required details: App name, App contact email, and your Business Account (optional). After that, click “Create app”.

Fill in details and click "Create app"

6. Scroll down until you see WhatsApp, and then click “Set up”.

Scroll down to find WhatsApp and click "Set up"

Step 3: Configure Your WhatsApp Account

1. Still on the Meta for Developers account, select your Business Account and click "Continue".
2. In the left navigation bar, click "WhatsApp" and then "API Setup".
3. Click on "Step 5: Add Phone Number".

Click "WhatsApp" > "API Setup", then "Step 5: Add Phone Number"

4. Fill in the details for your WhatsApp Business Profile, then click “Next”.

Fill in the details and click "Next"

5. Fill in all the required fields for your WhatsApp Business Profile, then click “Next”.

Fill in the details and click "Next"

6. Add your phone number for WhatsApp. Make sure you choose the correct country code, then click “Next”.

Add a phone number for WhatsApp

6. Verify your phone number.

Verify OTP Code (6 digit on SMS)

7. Add payment method and finish the process.

Add payment method

Step 4: Set Up Webhook for WhatsApp Cloud API

1. Go back to the “WhatsApp” tab on the left navigation and click "Configuration". Then on the Callback URL section, click “Edit”.

Select "Configuration" then "Edit"

3. Insert the following‍:

Callback URL: https://api.bitbybit.studio/whatsapp/facebook/whatsapp_cloud_api/webhook

Verify Token: bitbybit_whatsapp_JjEIGxoweTKqA5QPf7lZcBpyEX8BAKdL

Insert 'Callback URL' and 'Verify Token'

4. Click “Verify and Save”.

5. Click "Manage" on the Webhook Fields section.

Click "Manage" on the Webhook Fields

6. Select and check (✔) the following boxes:

  • messages
  • message_template_status_update
Check the 'messages' and 'messages_template_status_update'

6. Click "Done".

Step 5: Connect WhatsApp Cloud API with bitbybit 

1. Go to https://app.bitbybit.studio/integrations and log in to your bitbybit account.

2. On the Integrations page, scroll down to find the WhatsApp Cloud API section, then click "Connect”.

Find WhatsApp Cloud API section and click "Connect"

3. Click "Connect with Facebook".

Click "Connect with Facebook"

4. Select your WhatsApp number and click "Continue".

Select WhatsApp number and click "Continue"

5. Click "Save", then “Got It”.

Click "Save"

6. Return to the bitbybit Integrations page. On the previously opened modal, a list of your WhatsApp Cloud API numbers will be displayed. Select the number you wish to connect with bitbybit and click "Continue".

Select the number and click "Continue"

7. Your WhatsApp Cloud API is now connected! 

Step 6: Test and Verify WhatsApp Cloud API Integration with bitbybit

1. Go to bitbybit’s Livechat page.

2. Using a regular WhatsApp app on your phone or WhatsApp Web on desktop, send a test message to your connected WhatsApp Cloud API number.

3. The message you sent should appear on the bitbybit Livechat page.

4. Reply to the message. Ensure that your messages are being sent and received through the bitbybit platform.

Congratulations! You have successfully created and connected your WhatsApp Cloud API with bitbybit. This powerful integration will help you manage your customer communications more efficiently, providing a seamless and professional experience for your clients.

Happy messaging!

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